My car is back and running, Diana Than at Stevens Creek Mercedes was amazing. She spent 15 mins trying to find the car in the lot and finally gave up. I bought a new E400 Wagon earlier this year and I had a protective coating applied as the interior was an extremely light Macchiato color which my wife feared would quickly soil without protection. My experience was fantastic. Nate is great to work with! Thank you. I conclude that my issue for loaners both times have been on the basis of sex. My starter ended up needing replaced. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. After my initial visit and test drive of a 2016 C300, Bryan Tu from MB Stevens Creek reached out to by email regarding my interest. Excellent service. Went in to look at it in person, test drove it with my uncle, then came back to do the financials. I appreciated the fact that Erica knew I travelled a long way and was waiting for the car and made sure that the work was completed as soon as possible. He answered all of my questions, synced the vehicle to the MB app for me and made sure I knew how to operate everything before I departed the dealership. I reached out again and he was happy to help and work with me and my family. My understanding is you make an appointment and on that day your car gets serviced. Recently had trouble with the cooling system and car had to be towed to the dealership around 10am. I first spotted the new GLC while driving to an appointment and, after the appointment looked for the closest dealer. Very friendly and helpful staff that gave us fast service. Their recommendation: go elsewhere to have the recall work done. John, as always very attentive, and service was as promised, even the car ready earlier than expected. Haether Miller is the Account Manager at Mercedes-Benz of Stevens Creek in San Jose, California. The front desk, sales and finance personnel were very professional. i made the appointment 2 months back to get a loaner. There is no comparison. He is the best I have ever encountered. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from one of our Websites. My service advisor Danny was very nice since I was extremely upset and offered to detail it. Somehow during the process he wandered to the Maserati dealership next door and liked the Quattroporte so much. Now that's what I call going the extra mile to make a customer happy, rather than convincing them to purchase what you have. Super helpful staff. Thank you! I would recommend someone be assigned each day to correct mistakes made by the online software in scheduling service. Car was ready when he said it would be. Thanks Diana to help me buy the GLE with the best price. Very thorough, friendly, and professional. I trust this dealership. Many many friends have had check engine light horror stories. Overall, I am not very satisfied. Were happy and grateful to get the new car we wanted. Service was terrific and all employees were very safe. Worked with Bill Infald. I received a voice message later saying that there was a shortage, and they would let me know by May. I do plan to tell people I know looking to buy a car to come here because of how well I was treated here. Our dealership uses cookies to provide you with the convenience of not having to reenter information, such as user IDs and passwords, multiple times during your visits to our Web sites. Overall great service. Seamless service experience. I am on a prepaid program and am able to drop off the car & pick up a loaner, which is really convenient. Amazing in every way. The customer service is always amazing. San Jose, CA 95129, 4500 Stevens Creek Blvd. Pretty fast & kind service. Each time my car needs service, I call for an appointment and am on hold forever despite having one caller ahead of me or being next. Great service experience with Danny. Thank you for always doing the best to take care of your customers. 4500 Stevens Creek Blvd. This is the second time I work with her team. #disappointed. Terrific experience as always. So let me tell you I really meant it when I said Erica is THE only person I will come back and get service with. I will buy my cars only from this dealership. Then gives informative feedback o. We found the head rest on passenger side wont go up, but since this is a small issue, we did not complain it. In the Mercedes business model, once known for long lasting quality. data will be stored in protected databases on secured servers with restricted access). Experience the benefits of Fletcher Jones service when you bring your vehicle in for Mercedes-Benz maintenance and auto repairs! She provided above and beyond communication and services. In and out in 4 hours. Accurate/fair estimates on the work. I trust Stevens Creek Mercedes with my vehicle. I love working with Steve in service. And he just cancelled it by simply informing us by text it was not available after we paid. If you like your car (or your money or time) dont go to Mercedes of Stevens Creek. General Mechanical skills, manual dexterity and able to operate power and hand tools, and other types of machinery; He helped me with honest and great feedback about which car to get and he was attentive to my needs in the car. My experience at the dealership is OK, SA worked really hard to resolve my issue but the results are quite disastrous. They gave me a key for a CLA250. No issues, reliable. Mercedes-Benz Stevens Creek has welcoming staff, always friendly and accommodating. I drove halfway down the street and immediately turned back. Mercedes-Benz of Stevens Creek is your local Mercedes-Benz dealership in San Jose, CA. It was a very smooth experience. Turns out that it was hidden rodent damage. As I sat in the car, I realized it smelled pretty bad inside. * The electricity consumption was determined on the basis of Regulation 2017/1151/EU according to WLTP. Too bad I have paid for all the scheduled maintenance of my new car to this dealership, or I would never go back here again! Very professional!! This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the. As a first time car buyer I was assisted by everyone at Mercedes-Benz of Stevens Creek by answering everyone of my questions and concerns. My car returned returned dirtier than I left it. I had communicated with the dealership before arriving to view the GLC300s. They all very good knowledge of the topics, answered my questions thoroughly. I would not recommend coming to this dealership. Auto promptly serviced. They were very good to me, they treated me well, the car was in good shape, honest and made me feel comfortable. Worked with Mr. Danny Ho and he provided excellent service! Another issue cropped up after the last service. I had my Mercedes annual service with Mr Charlie Fisher. Although having to get new tires every 10,000 miles is ridiculous, A big thank you to Diana Than, Linh Mong, and Aaron Riddle for providing excellent and professional customer service and support! The diagnosis of not starting was done professionally, it showed that a squirrel had chewed through an essential wire. I liked the no-haggle price w automation making the purchase easier and less stressful. The training provided on the various features and electronics was thorough and very understandable. Given all of the various dealerships I have gone to over the years Smythe is the absolute best! We've talked to so many people at this dealership when someone actually answers the phone, but keep getting the run around because no one can give us a straight answer as to what is going on with our paperwork!!!! Couldnt have asked for a better experience . Our Dealership may disclose specific personal information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect the users of our Websites, the Websites themselves, or the public. 4 tires replacement, balance and alignment was quoted $1,700 and after I questioned they dropped it to $1,200. We have contacted Mercedes-Benz of Stevens Creek and hope to solve this issue. She is extremely knowledgeable and efficient. Shes an oldie but a beauty! Took my Mercedes in because of a loud noise occurring in the rear of the vehicle. Check in and dealing with Danny Ho is always a pleasure. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas. The only way to get a loaner was to wait for 3 weeks . Our online salesman Jugbhir was amazing! Facilities are great - super spacious and clean. The most discourteous manner from a Sales Representative! Luis is one of the best sales person. HOWEVER, when I went to pick up the car, I found that the flooring under the back passenger seats was completely flooded with water. I paid a lot of money for my car and pay a LOT for services through them. I dropped the vehicle off Thursday, 4/30 at 2pm, and picked up the vehicle Friday, 5/1 at 4pm. Very good service great team work and a lot of collection of the Vehicle at the showroom I specially thankful to Mr. David Nghiem and his team they doing a great job and great customer satisfaction thank you AutoNation. He is always prompt and professional. I wish I could give less than a star! From the salesperson to the used car manager to the general manager to the finance advisor, we were treated well and felt that everybody actually cared about us. However, during the wait, my salesman lets me know that finance isn't "fond of me," probably because I have pre-approved financing and everything well-organized. Their finance department is almost impossible to reach or work with once car is purchased. I am not sure how this such an important problem was missed twice. Very good car buying experience. Which was my problem. High recommendation! They will treat you with respect and dignity. I highly recommend Mercedes of Steven's Creek. Great experience. A great experience all around by a team that gained my trust. No hassle. Thumb up! On the third visit, they were just as courteous as before and they walked us through the leasing protocols for our 2017 C-300. My experience at Mercedes Benz of Steven Creek went from satisfied to beyond expectations Thank you Danny! After he toured me through the whole lot, he explained all features in detail to narrow down my choices. My service consultant was Vincent Hoang and he was very professional and easy to work with. Overall satisfactory. Our Dealership uses cookies to provide you with the convenience of not having to reenter information, such as user IDs and passwords, multiple times during your visits to our Websites. He was kind and prompt in communication. So be it. Any such information will be maintained by us in accordance with the standards set forth in this privacy policy along with other personal information you've provided. I've been taking my car to this dealership for service, and the experience has been perfect, Susan Sulimani is a great advisor, very clear on everything to be done on the car, and keeps me posted on anything. When I wiped that residue away with a microfiber cloth I saw all the damage. Abundant loaner cars available, but make sure to call in to schedule your appointment for service to get a loaner car assigned to you. This time they said brakes are fine. I brought my van in to have the door lock fixed. I am not sure if any investigation can be conducted on my case since all the work has been completely on my car. My service advisor informed me that the repair I needed done was not covered under warranty. The process of getting a loaner was as slow as molasses. Service always exceptional. The service department takes excellent care of its customers! I would definitely recommend this dealership. My car is now ready for warm weather driving without the top. With the prices they charge for repairs, I am sure they can afford a cashier. They also took care of us on our trade in and got us a fair offer. They must have disconnected the battery during service but did not correct the clock to the currenttime when finished. Have been servicing my cars there for many years. Our Dealership may use a browser feature known as a "cookie", web beacons (also known as pixels), and other technologies to collect information when you use our services. I was provided a car and the service advisor was very responsive, and attentive. I even bought the mechanic a gift to express my gratitude! Alexandr Burkon Internet Sales Manager. Unfortunately, the same cannot be said with the staff at the loaner pick-up and drop off counter. It is my pleasure to recommend Jake Phuong Tran, Service Advisor of Merceders-Benz of Stevens Creek to cars owners. I use my van for work every day and they had a total of 11 days in the shop in the last two months. This is the second time Susan has been my Service Advisor. Valeria(sales) & Josh? All of our pre-owned vehicles feature our Pre-Owned Vehicle 1Price. when you enroll in one of our E-Mail Reminder Services, request information, or use any of the other interactive portions of our Web sites, is securely maintained on our Web server and internal systems. We reserve the right to update this Privacy Policy from time to time by posting a new Privacy Policy on this page. Arrived, the man we talked to was at lunch and when we texted him, he was shocked it wasnt done. He called several times and handled everything well. Great service, friendly and knowledgeable staff! Very disappointed and not even sure the recall assessment was done properly. Staffs are friendly and accommodative. And that is my 4 star based on that. Mbz of stevens creek is such a welcoming place. Access your saved cars on any device. And that the complimentary sanitization means they clean the engine instead?!? When we asked him when there will be one available and he just ignored our question and not ever responded again. They loaned me a car while they did the service on my car. Again, a big thank you!. Very important to me and a great perk from this dealership. This advisor has been supporting me for 5 years. Done with the tools you need? The person just gave me the iPad and did not help in answering any question properly. Super knowledgeable and professional, strongly recommended. Business Profile for Mercedes-Benz of Stevens Creek. fee, overall we are quite satisfied with the purchase. Directions All such disputes shall be exclusively submitted to ADR Services, Inc. (. Apply Now. They dont care. This service department is also very easy to drive into and out of. Selection, customer service and a luxury atmosphere with a comfortable feel. the person who spoke with us was TOTALLY incompetent, made several mistakes on the printed material he wanted us to sign and was annoyed when we refused to do so until he corrected his mistakes. When I got there the man quoted me $570 then when he finished he said it only cost $490. Best, Tsue Yuan Hwang. We have been extremely pleased with the treatment we receive, whether it be in sales or service. They also said there would be a complimentary car wash included. If I didn?t have my service manager , John it would not of been very good. I got my Service B done and Jeremy Sworde was excellent in his service. Charlie fish always does a fabulous job for us. I had to reschedule 3 times to get the loaner and put up a fight. California consumers may exercise their CCPA rights here. Mercedes-Benz of Stevens Creek also provides weekend time slot which saves my time for work. He made the whole transaction super smooth and easy for me. I call the dealership back 2 minutes later and was again treated terribly and simply sent to voicemail. I also wanted Mercedes to rework the existing application as there were some water spots that seemed to be embedded in the finish. I had some curiousness about my new 2016 GLE 350. I bought my cars and always bring them to this place for service as well. Nate is great to talk to about our car especially what to be done and what to expect. Giselle is my service agent and she is great. My only objection is that getting a car service especially through Mercedes Benz you expect high standards which I didn?t receive at this dealership for my vehicle. Would you like us to send you price alerts? Both of them were exceedingly kind and checked in every step of the way. I love my car very much. Nice experience, I would recommend this dealer to others. After that he helped find the exact car we were looking for. They asked me to call the HQ for more information knowing that its not their working hours. 3/5 stars. The loaner is always ready at the time of drop-off. Thanks a lot ! Saved Vehicles . Very professional staffthey are always after customer satisfactionthey offer complementary car wash & complementary drinksDanny Ho has been our customer advisor for over 10 yrs & every time has always over- exceeded our expectationsthank you so much. Excellent service, price quoted was exact, very efficient mechanic and treated like royalty. My service advisor, John Stansberry, always goes that extra mile! Found the 2014 ROSSO CPO CLS550 from cars website and reached out to the dealership-MB of Stevens Creek. Could not get a loaner car, van service was discontinued due to the pandemic and dealer would not cover an Uber. She is always on the outlook to please her customers. This is my second time buying a new car from this place and both times it was great! Please be sure to read this entire Privacy Policy before using or submitting information to the Website or in person at our Dealerships. Very good experience with the repair performed on my coolant leak. Quick to resolution. As a result, my car had to be totaled. Found 19 colleagues at Mercedes-Benz of Stevens Creek. Just faced with discovery in last three weeks during Fall seasonal direct sun acc SS to my home. She was very pleasant and gave professional, personalized service. Even with new critical items that cropped up immediately after pick-up, the team took care of them gratis, and threw in a loaner car. I have been waiting to leave this review because of the promised repairs. No wonder I had weird smells inside the car since the inlet for outside air is right on top of the battery. BEWARE - Check their BBB rating and complaints. I made my service appointment online. The sales person I got was Jenna Morejon. Ethan, the service advisor, is amazing! This is the dealership you want to be at - they over delivered and exceeded our expectations! I live in the Peninsula but will make the drive to Stevens Creek Mercedes Benz for all my future needs. Erica, my new assign advisor for my second visit with them, bless her light and soul! I have to Thank them for answering all my questions with honesty. This arbitration policy has been made in and shall be construed in accordance with the laws of the in which the Dealership is physically located, without giving any effect to any conflict of law principles.
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